Helping you to weather the storm

Making a Claim


The point of insurance is to get you back on your feet when something unexpected happens and as your brokers, we will support you through the process – we will stand side by side with you. Even if you’re not going to make a claim, please give us a call to let us know what has happened. With all and any claims, speed is of the essence, so please try and react quickly post-loss. Be ready with the following information when reporting a claim to your insurer:
  1. Your full contact details (or the policyholders if you are acting on their behalf. If you are acting on the policyholders behalf, you will require a written mandate from the policyholder given consent for this).
  2. Policy number.
  3. Date and location of the loss.
  4. Payee and VAT details.
Depending upon the size of the loss, your insurer will also appoint a Loss Adjuster to manage the claim. There are also likely to be other suppliers and trades people involved – the various specialists who can secure your premises, make urgent repairs and getting your systems and machinery up and running. It is, therefore, important you allocate the necessary time to enable access to your premises or to discuss with you or your Lorega expert, the details of the loss.


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If you would like advice or a quotation please contact us.

We are an independent and regulated UK insurance broker predominantly supporting clients in:
London and the South East including: Surrey, Kent, East Sussex, West Sussex, Ashford, Bexhill, Brighton, Caterham, Chatham, Copthorne, Crawley, Crowborough, Croydon, Dorking, East Grinstead, Eastbourne, Edenbridge, Forest Row, Gillingham, Gravesend, Hastings, Haywards Heath, Heathfield, Horley, Horsham, Hove, Kingston upon Thames, Leatherhead, Lewes, Lingfield, Maidstone, Newhaven, Oxted, Redhill, Reigate, Royal Tunbridge Wells, Seaford, Sevenoaks, Sutton, Swanley, Tonbridge, Uckfield, Woking, Worthing


In order to manage your claim, your insurers may require the following  supporting documents as relevant:

For injury claims by a third party or employee, the following would be helpful:


If RS Risk Solutions has arranged home or commercial Loss Recovery Insurance for your property and/or business interruption and/or cyber claims, the insurer will provide to you an expert Loss Adjuster who acts for you throughout the process – helping you to prepare and negotiate your claim with your insurers. They offer a 24/7 helpline and will get to work immediately on your behalf.

For our clients with Loss Recovery Insurance please notify them directly as per your policy wording and/or contact us immediately you become aware of a loss that may lead to a claim.


If you suffer a loss and wish to talk to your insurers about making a claim, firstly, please refer to your policy documents to locate the correct claims team based on the type of loss you have suffered. You can find your policy documents on your Knowledge Zone.

Or go to the insurer’s website to obtain telephone numbers, notification forms and information about the action you should take following an incident.

Please find below a list of insurers’ websites which will give you relevant claims information:


The team at RS Risk Solutions are here to help – if you wish to discuss the details of a loss and / or potentially making a claim, please call us on: 01342 580106 Monday to Friday, during normal office hours or email us with your usual RS Risk Solutions’ contact.
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