Claims Handler Commercial Insurance

Position: Full-time, permanent

A growing independent broker group specialising in Commercial insurances, RS Risk Solutions has a fantastic opportunity for an experienced Claims Handler.

Job description

You will be responsible for handling a variety of commercial insurance claims including liability and property. You will be expected ensure that all claims are compliant within industry regulations whilst providing excellent service to the client by achieving fast and fair settlement.  The overall purpose of the role is to deliver and exceptional customer experience and to handle claims in an efficient, proactive and customer focused manner.

Day to day responsibilities

  • Handling commercial claims with all relevant parties from initial notification to settlement 
  • Ensure an exceptional claim service is delivered to our clients
  • Requesting and gathering documents and information from clients
  • Maintaining accurate records via our Acturis system and producing reports as required
  • Negotiating settlement of claims both verbally and written
  • Reviewing and, if necessary, challenging Insurer decisions 
  • Advising clients on general queries and insurance claims procedures
  • Potential to build claims team as business grows

Claims Handler – Person Specification

  • Ideally at least three years previous experience in a similar role offering good technical competence of general insurance policies 
  • A good working knowledge of MS365 (Outlook, Word etc.) as well as insurance administration systems such as Acturis
  • Good standard of general education and literacy
  • Excellent communications skills, both written and verbal
  • Willingness to be flexible, learn and progress 
  • Confident telephone manner 
  • Reliable and supportive team player
  • Attainment of or progress towards CII qualifications would be an advantage


  • Competitive salary
  • Hybrid working 
  • Bonus scheme
  • Free private parking 
  • Private healthcare 
  • Contributory pension
  • Company events and opportunities to socialise
  • Support towards attaining professional qualifications  

If you are interested, please email your CV to or telephone 01342 580106 for further information

Complete this short form then we will contact you to discuss the application process or email your CV to or telephone: 01342 580106 to apply.


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